Cancellations

Life happens, and we totally get it! If you need to cancel your booking, here's our cancellation policy made crystal clear:

Cancellation Policy - Public Tickets

All tickets are non-refundable. If you contact us via email 48 hours prior to your session start time we will reschedule your session or issue a studio credit. Tickets cancelled after this time forfeit the full ticket fee and will not be rescheduled; however, you're welcome to pass your ticket onto someone else. This policy includes COVID-related cancellations. For cancellations of 4 or more tickets, please contact us at least 5 days prior to receive a credit or reschedule. Full terms & conditions click here 

Cancellation Policy - Private Event Tickets

Deposits and tickets to private events are strictly non-refundable if you cancel. We want to make sure we can cover all the necessary arrangements for your session. If something unexpected comes up, don't worry! You can always pass your ticket onto a friend.

What if our Session is Rescheduled?

If The Sip Studio needs to reschedule a session due to unforeseen circumstances beyond our control—such as government mandates, severe weather, or any situation deemed unsafe—you will be notified via SMS or email. In these cases, you will have the option to transfer your ticket to another session or receive a full studio credit.

In the event that a session is cancelled due to staff illness or insufficient bookings, a refund may be provided. Refund time frame - allow up to 21 days for the funds to be cleared in your account.

Promotional Tickets 

If you have booked using a promotion the free ticket or discounted ticket cannot be swapped for cash, transferred to another booking or studio credit if you cancel your booking. 

Our cancellation policy aims to be flexible and fair, so you can have peace of mind when planning your paint and sip adventure. We appreciate your understanding, and we look forward to creating amazing memories together! 

Email us to cancel - events@thesipstudio.com.au